Call Forward Doesn’t Work for Hunt Group Member!!!

A weird problem I am facing with CCM4.2 (I have also checked with the CUCM7.0 ) on my production. The scenario is like this:

PSTN/Internal Phones—>Hunt Pilot—>Hunt List—>Hunt Group—>Hunt Member [forwarded to any PSTN/IP Phone]

For this particular type of case call forwarding is not working! I have selected the ‘User Preference’ from the Hunt Pilot ‘Call Forwarding’ option but it just give me busy tone rather than forwarding the calls. But if I dial directly to those particular numbers (not through hunt pilot), it’s forwarding properly as expected. Is it a bug? I’m not sure!!

But I have found one workaround 😀 if the call flow is exactly like below it works fine:

PSTN/Internal Phones—>Hunt Pilot—>Hunt List—>Hunt Group—>Hunt Member —(forwarded)—>non-Hunt #–>Forwarded #

On that case I have forwarded the number on my wish and it’s worked fine! I just configured the CFNA/Busy from the Hunt Pilot and is forwarded to that ‘non-Hunt#’ and the ‘User Preference’ is also unchecked, and nothing is configured on the hunt member lines.

Well, if you think you have faced the same issue before and you know the solution for this or if I’m missing something you know,  your kind comment would be highly appreciated.

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About Mijanur Rahman
I have started blogging to save and share my study notes, findings and research notes as I have already lost some important! Wish you find something helpful from my blogs, if you have anything to ask you are always welcome to comment or contact me directly. Thanks, Md. Mijanur Rahman

4 Responses to Call Forward Doesn’t Work for Hunt Group Member!!!

  1. John says:

    cucm |ip phone| cannot forward call to PSTN |mobile|

    • Mijanur Rahman says:

      Obviously it can! you should have outbound Route Pattern configured on CUCM which can dial PSTN mobile.

  2. theodore says:

    Hi, my name is theodore. I would check the cucm system wide parameters for toll bypass blocking options having to do with hunt groups.

    ..just a thought.

    • Mijanur Rahman says:

      Hi Theodore,
      ‘Toll Bypass’ is not a feature of CUCM, it’s a concept where route is configured manually. So nothing to block from service/enterprise parameters.

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