Live-Record at Cisco Unity Express (CUE)

Live-Record option let you record running conversation of phone (along with conference also) and store as voice mail at your mailbox. It’s configuration is not a big deal, just follow the procedures, I have done it for CME only, you can also do it for CUCM.

1. Create Live-Record DN at CME:

ephone-dn  10

number 1111

description *** Live Record DN ***

call-forward all 2222 ! <voice-mail DN of your CME system>


2. Modify ephone template with a new softkey named ‘LiveRec’, this button will allow u to start and end recording:

ephone-template  1

softkeys connected  Hold Endcall Confrn LiveRcd Park Trnsfer Join

3. Assign the template to your phone:

ephone  1

ephone-template 1

4. Add Live-Record DN under SCCP Telephony-Service


conference hardware

live-record 1111

voicemail 2222

5. Now time for CUE configuration, that’s the easiest task on CUE I have ever seen 😀

CUE(config)# voicemail live-record pilot-number 1111

With these optional commands, leave those if you wanna put those default

CUE(config)# voicemail live-record beep interval 10

CUE(config)# voicemail live-record beep duration 500

Well, all done 🙂 now test the recording feature just pressing the softkey ‘LiveRec’ while in conversation, keep it mind the recorded files take place in your voice mailbox storage and might occupy all if you don’t pay attention while recording, that’s why I liked to configure the ‘Beep’ parameters to warn you at regular interval.


About Mijanur Rahman
Mijanur started blogging to save and share his study and research notes. A deep diver in technologies and loves to participate in technical brainstorming. Proud father of two wonderful daughters loves to spend time with them. He writes about the topics that people deal with every day mainly on technology arena. To get in touch contact him at

4 Responses to Live-Record at Cisco Unity Express (CUE)

  1. Vicky Ems says:

    Awesome post! I have an issue with the setup though:

    I have Live Record set up on the network and it works great except on one phone.The phone in question is shared and has no designated mailbox. So for example if someone went to the phone to check their mail, they would enter their code and then their password to check their mail. So when I tried setting live record up on this particular phone, it keeps telling me their is no mail box set up on this phone. I have looked everywhere and can find no documentation to get around this issue. Any ideas?

    • anks says:

      Well .. this reply is after a really long time but i guess it might help others who have this issue. The thing is that cue stores all the live record calls in the mailbox associated to the phone from which the live record button was pressed, so if no mailbox is associated to the primary dn of the phone then it has no place to store the recorded calls , thus live record will always fail.

  2. Emina says:

    i find a way. Email notification doesn’t work for live rocording, but i use imap…

  3. Emina says:

    Hi, tnx for post, but i have one question.
    here is the situation.
    my voice mail notification is working fine. My voice recording is working fine, but how can I enable email notification for live recording?

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